Frequently Asked Questions
We offer lab-grown diamonds that are environmentally friendly and ethically sourced. Our collection includes engagement rings, wedding rings, cluster rings, earrings, and men’s rings, available both as ready-to-ship and made-to-order options.
Lab-grown diamonds are created in a controlled environment using advanced technology that mimics natural processes. They possess the same physical and chemical properties as natural diamonds but are more sustainable and often more affordable.
All solitaire from 0.5 carats and above come with certification from reputable gemological laboratories – IGI (International Gemmological Institute). These certifications verify the quality, cut, colour, clarity, and carat weight of your diamond.
Yes, we offer customisation services for our jewellery. You can use our online customisation form to specify your preferences for ring style, diamond shape, metal type, and more. Our team will work with you to create a unique piece tailored to your vision.
We accept returns and exchanges for products that are defective or not as described. Requests must be made within 14 days of receipt. Products must be returned in their original condition and packaging. Customised or special orders are non-returnable.
To keep your jewellery looking its best, clean it regularly with a soft cloth and avoid exposing it to harsh chemicals. For detailed care instructions, refer to our care guide or contact our customer support team for advice.
Ready-to-ship items typically arrive within 5-7 business days. Made-to-order and custom pieces may take longer, depending on the complexity of the design. We will provide an estimated delivery time at the time of your order.
Currently, we offer shipping within New Zealand. If you are interested in international shipping, please contact our customer service team for more information and potential arrangements.
We accept the following payment methods for your convenience:
– Major credit/debit cards via Stripe payment processing
– Apple Pay
– Google Pay
You can reach our customer support team via email at info@arohadiamonds.co.nz or by phone at 0225413556. Our team is available to assist you with any inquiries or concerns.