Welcome to Aroha Diamonds. These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.
2. Products and Services
Aroha Diamonds offers high-quality, lab-grown diamonds and 18k gold jewellery. We strive to ensure the accuracy of product descriptions and pricing; however, we reserve the right to correct any errors or omissions.
3. Ordering and Payment
When placing an order, you must provide accurate and complete information. Payment must be made at the time of purchase through our accepted methods. All transactions are processed securely. We reserve the right to cancel any order if there is an issue with payment or product availability.
4. Shipping and Delivery
We offer various shipping options, including made-to-order, ready-to-ship, and customisable orders. Delivery times vary based on the shipping method selected. We are not responsible for delays caused by external factors, such as postal services or customs procedures.
5. Returns and Exchanges
We accept returns and exchanges for products that are defective or not as described. Requests must be made within 14 days of receipt. Products must be returned in their original condition and packaging. Customised or special orders are non-returnable.
6. Warranty
Our jewellery comes with a limited warranty covering manufacturing defects. This warranty does not cover damage due to misuse, accidents, or wear and tear. For warranty claims, please contact our customer service team.
7. Intellectual Property
All content on our website, including text, images, and logos, is the property of Aroha Diamonds or its licensors. Unauthorised use of any content is prohibited.
8. Limitation of Liability
Aroha Diamonds is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim related to our products or services is limited to the purchase price of the item in question.
9. Privacy Policy
We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you consent to our Privacy Policy.
10. Amendments
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website. Your continued use of the site after such changes indicates your acceptance of the revised terms.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms will be subject to the exclusive jurisdiction of New Zealand courts.
12. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Aroha Diamonds info@arohadiamonds.co.nz
Thank you for choosing Aroha Diamonds. We appreciate your business and look forward to serving you.
